safety first, wellbeing always
Our top priority for welcoming guests and colleagues back to Hyatt properties is doing it safely, with your wellbeing in mind. Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt’s Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes:
GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training Cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire hotel experience
As we welcome you back, you can have peace of mind knowing we are taking precautionary measures across Hyatt hotels worldwide in an effort to maintain a safe environment for our guests, customers and colleagues. Specifically, here are some enhanced cleanliness and wellbeing measures that you will see and experience at Villas Tres Mujeres:
Cleaning & Sanitization We are conducting regular—in many cases hourly—cleaning and sanitization of frequently touched surfaces and high-traffic guest and colleague areas such as elevators and elevator buttons, escalator handrails, and restrooms, as well as the surfaces and equipment in our gyms and spas. Cleaning and sanitization includes the use of hospital-grade disinfectants as well as exploring and testing the use of electrostatic sprayers. We are also implementing enhanced cleaning protocols for guestrooms, including the removal of high-touch items and minimizing the number of times our hotel teams enter guestrooms.
Temperature & Wellbeing Checks All colleagues are required to have a body temperature check each time they enter the hotel. We will also be asking colleagues and guests to conduct wellbeing checks prior to arriving to the hotel. Colleagues and guests who are showing signs of COVID-19, and/or colleagues with a fever above 100.4 F (38 C), will be advised to contact their healthcare provider.
Hand Hygiene & Social Distancing Good hand hygiene is one of the most important steps individuals can take to protect themselves. Reminders on hand-washing techniques are located throughout the hotel, with hand sanitizer stations or sanitizing wipes also prominently placed throughout. Social distancing measures will extend to areas such as elevators, fitness centers, airport shuttles, and more, while protective shields are being placed at the front desk and grab-and-go markets at many hotels.
Masks & Gloves Masks and other personal protective equipment are available for colleagues and guests, wherever required, and the policies for utilizing them depends on department responsibilities, tasks, and local guidance and requirements. From front desk associates to housekeeping, spa therapists and kitchen staff, colleagues are trained on the importance of wearing appropriate protective gear and are taking additional safety precautions for guests and each other.
Knock & Go Room Service To promote safety for our guests and colleagues, all room service orders will be delivered to the door, unless otherwise indicated by the hotel. To minimize contact, our colleagues will knock on your door or ring your doorbell to notify you upon the delivery of your order. At some properties, grab-and-go options will be available.
Food Safety Protocols Our teams are implementing precautionary measures starting with food preparation to set-up and service, and enhancing food safety and hygiene protocols for restaurants, room service, and group meetings and events. We are frequently disinfecting kitchen surfaces, and colleagues are wearing masks and gloves when plating and serving made-to-order dishes. We have temporarily shifted many restaurants with a buffet offering to à-la-carte menus and made-to-order options.
